State Council of Higher Education for Virginia

HOME |  Calendar |  Careers |  Directory |  Intranet |  Webmail   

Student Loans

Office of the Qualified Education Loan Ombudsman

Providing timely assistance to any qualified loan borrower from the Commonwealth of Virginia.


The Office was created to provide an advocate and resources to citizens of the Commonwealth of Virginia who are thinking about using students loans to help fund their higher education goals, or who already have loans and need help avoiding default or getting out of default. The Student Loan Advocate can serve as a liaison between the student loan borrower and student loan servicers, exploring repayment options and attempting to resolve complaints. Any matters that are considered to be abusive, unfair, deceptive or fraudulent will be referred to the Office of the Attorney General.


Not sure where to start?

In order to help determine the best way to address your student loan issue, complete the Student Complaint Form and the Student Loan Advocate will follow up with you within 4-6 business days.


Student Loan Advocate

Scott W. Kemp
Office of the Qualified Education Loan Ombudsman
State Council of Higher Education for Virginia
James Monroe Building, 9th Floor
101 N. 14th Street
Richmond, VA 23219
scottkemp@schev.edu

 

© 2017 State Council of Higher Education for Virginia
101 N. 14th Street, 10th Floor  |  James Monroe Building   |  Richmond, VA 23219
804-225-2600

If you wish to receive this content in an accessible format per Section 508 of the federal Rehabilitation Act, 29 U.S.C. ? 794 (d), please call 804-225-2600.